MAY 20, 2026
Caroline Lemay – Ombuds Investigator places great importance on the privacy and protection of the personal information of users of its Website and its clients.
The purpose of this Privacy Policy is to inform you of our practices regarding the collection, use, disclosure, retention, and destruction of your personal information.
In the course of its activities, Caroline Lemay – Ombuds Investigator collects, uses, and processes personal information for the purposes of providing its services.
By providing your personal information (through the Website, by email, or in person), you consent to its processing in accordance with this Privacy Policy and authorize Caroline Lemay – Ombuds Investigator to process your personal information for the purposes set out herein.
What personal information is collected?
When you visit our Website or otherwise communicate with us, we may collect and process various types of personal information concerning you in the course of carrying out our activities and providing our services, including:
Identification information (such as your first name, last name, and age);
Contact information (such as your mailing address, email address, and telephone number);
Technical or digital information (such as your IP address, pages visited, and actions performed on the Website);
Any other personal information voluntarily provided by you.
How is your personal information collected?
Caroline Lemay – Ombuds Investigator collects your personal information in several ways, including:
Through in-person or telephone communications;
By email;
In the course of providing services;
When you submit inquiries through the contact form available on the Website;
Through the use of cookies, which are installed only after obtaining your consent where required by applicable law.
A cookie is a small text file containing a unique identification number that identifies a browser each time a visitor accesses the Website. Cookies collect various types of information (for example, pages visited and website traffic statistics).
We use functional and statistical cookies to facilitate access to our Website, optimize users’ browsing experience, and personalize certain content based on users’ interests.
You are not required to accept cookies in order to browse the Website. However, if you refuse cookies, certain functionalities of the Website, including personalization features, may not function properly.
How is your personal information used?
Your personal information is used in accordance with applicable privacy legislation in Québec and the consent you have provided.
Caroline Lemay – Ombuds Investigator may process your personal information for the following purposes:
To respond to your requests and provide our services;
To manage client relationships and communications;
To personalize your experience on the Website;
To analyze website traffic and improve our services;
To send newsletters or promotional communications, where you have consented to receive them;
To comply with applicable legal and regulatory obligations.
With whom is your personal information shared?
Your personal information will not be disclosed for purposes other than those for which it was collected, unless you consent to such disclosure or unless disclosure is required or authorized by law.
Accordingly, Caroline Lemay – Ombuds Investigator undertakes, except where your consent has been obtained, both during and after the provision of services:
a) to limit access to personal information solely to employees, collaborators, and service providers whose duties require access to such information for the performance of their functions;
b) to take the necessary measures to protect personal information and prevent any unauthorized access, use, disclosure, or other breach of this Privacy Policy.
We may engage third-party service providers in connection with the services we offer, including technology service providers.
These third parties may have access to or process personal information in connection with the services they provide to Caroline Lemay – Ombuds Investigator. Caroline Lemay – Ombuds Investigator limits the personal information shared with such service providers to only that which is reasonably necessary for them to perform their duties. Such service providers are required to process personal information in accordance with the standards set out in this Privacy Policy and in compliance with applicable laws.
How long is your personal information retained?
Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, tax, or professional obligations.
Once your personal information is no longer required for these purposes, it will be securely destroyed or anonymized in accordance with applicable laws.
How is your personal information safeguarded?
The security of your personal information is very important to us. Caroline Lemay – Ombuds Investigator has implemented reasonable and appropriate physical, organizational, contractual, and technological safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
Measures have also been implemented to ensure that only those members of our personnel whose duties require access to your personal information are authorized to access it.
Your personal information is notably stored on secure digital media protected by safeguards designed to maintain a high level of confidentiality.
What are your rights regarding your personal information?
7.1 Right of Access, Rectification, and Withdrawal of Consent
To access your personal information, request the rectification of your personal information, or withdraw your consent to the use or disclosure of your personal information, you must submit a written request to the Person in Charge of the Protection of Personal Information, whose contact information appears at the end of this Privacy Policy.
Any request for rectification must be sufficiently detailed and allow us to properly identify you in order to correct or complete any information deemed inaccurate or incomplete. Withdrawal of consent may result in the inability to continue providing certain services.
7.2 Processing of Requests
The Person in Charge of the Protection of Personal Information will respond to requests for access, rectification, or withdrawal of consent within 30 days, in accordance with the time limits prescribed by the Act Respecting the Protection of Personal Information in the Private Sector.
Reasonable assistance will be provided to any individual seeking access to or correction of their personal information, including assistance in clarifying the nature of the information sought.
Reasonable administrative fees may be charged, where permitted by law, to cover the costs associated with responding to certain requests.
Written notice will be provided where access to personal information must be refused for legal, regulatory, or other valid reasons.
7.3 Recourse Before the Commission d’accès à l’information
If you are dissatisfied with the manner in which your request for access to, rectification of, or deletion of your personal information has been handled, including in the event of an absence of response or an unsatisfactory response, you may file an application for review with the Commission d’accès à l’information du Québec.
7.3 Recourse Before the Commission d’accès à l’information
If you are dissatisfied with the manner in which your request for access to, rectification of, or deletion of your personal information has been handled, including in the event of an absence of response or an unsatisfactory response, you may file an application for review with the Commission d’accès à l’information du Québec.
What happens if you are redirected to other websites?
This Privacy Policy does not apply to third-party websites that may be accessed through hyperlinks available on the Website.
Caroline Lemay – Ombuds Investigator assumes no responsibility for such third-party websites, their content, or their privacy practices.
Any personal information you provide through such third-party websites is governed by the privacy policies applicable to those websites. It is your responsibility to review those policies before submitting any personal information.
How Are Changes Made to This Policy?
Caroline Lemay – Ombuds Investigator reserves the right to modify this Privacy Policy at any time by posting an updated version on the Website without prior notice.
The collection, use, and disclosure of your personal information will be governed by the version of the Privacy Policy then in effect and posted on the Website.
How Are Changes Made to This Policy?
This Privacy Policy is provided in both French and English. In the event of any inconsistency or discrepancy between the two versions, the French version shall prevail.
How can you contact the Person in Charge of the Protection of Personal Information?
For any questions regarding this Privacy Policy or, more generally, regarding the processing of your personal information, you may contact the Person in Charge of the Protection of Personal Information using the following contact information:
Business Name: Caroline Lemay – Ombuds Investigator
Address: Montréal, Québec, Canada
Email: contact@carolinelemay.ca